Built Nutrition
Privacy Policy
Effective November 5, 2026
Who we are
JNC Wellness Solutions, doing business as Built Nutrition, operates this website. Contact sales@builtnutritionca.com or write to 31829 Temecula Pkwy, Ste B5, Temecula, CA 92592 about this policy or your personal information.
Information used by the website
We collect the contact and delivery details you provide, account information, shopping carts, order and refund history, promotion and athlete-code use, support messages, and any trainer recommendations or meal-plan files you choose to share. Website and service-provider logs may include IP addresses, browser information, request times, and security or delivery events.
Why we use information
We use this information to operate accounts and carts, process payments and refunds, check inventory, fulfill orders, send account and order updates, provide customer support and trainer features, prevent misuse, and maintain business records. Marketing subscriptions are optional; marketing emails include an unsubscribe link. Unsubscribing from marketing does not stop necessary order or account messages.
Services that process information
Stripe processes payment details; our website stores payment references and status rather than full card numbers. Lightspeed processes sales and inventory records. Resend delivers website emails and reports delivery, bounce, and complaint events. Google Workspace handles support email. Pirate Ship and shipping carriers receive information needed for labels and delivery. Vercel and Turso host the website, records, and backups. Local-delivery address verification sends the entered address to the U.S. Census geocoding service. These providers process information for their respective services under their own policies and applicable agreements.
Trainer features and the AI guide
A trainer linked to your account can share recommendations and meal plans with you. Authorized staff can access records needed to operate these features. If you use Ben, our AI product guide, your messages and extracted text from plans you submit can be sent to DeepSeek to generate responses. Only share information you want processed for this purpose; do not submit confidential medical records. AI guidance does not replace professional medical advice.
Cookies and browser storage
Sign-in cookies and browser storage support authentication, saved carts, recently viewed products, chat sessions, and promotion preferences. Clearing storage or blocking cookies can affect these features. The current storefront does not implement advertising pixels or cross-site behavioral advertising. It does not change its essential operation in response to a browser Do Not Track signal. External payment and other services may use their own cookies or security technology when you use them.
Retention and security
Records are retained as needed to operate your account, fulfill orders, provide support, meet accounting and legal obligations, and resolve disputes. Retention depends on the record and purpose; transaction records may remain after account closure. Encrypted website backups rotate over 30 days. We use access controls and encryption for supported connections and backups, but no system can guarantee absolute security.
Your choices and requests
Email sales@builtnutritionca.com to request access to, correction of, or deletion of your information, to close your account, or to ask about applicable privacy rights. We may verify your identity and retain information required for legal, accounting, fraud-prevention, or other permitted purposes. You may also use the marketing unsubscribe link. The rights and exceptions that apply depend on your location and applicable law.
Children and policy updates
This store and its account features are not directed to children under 13. Contact us if you believe a child has provided personal information so we can review it. We will post changes to this policy here and update its effective date; where required, we will provide additional notice.